Job title: Customer Support Executive (CSE)
Job Overview:
1) Handle inbound calling for customer service.
2) Identify and assess customers' needs to achieve satisfaction.
3) Build sustainable relationships and trust with customer accounts through open and interactive
5) Provide accurate, valid, and complete information by using the right methods/tools.
6) Handle customer complaints, provide appropriate solutions and alternatives within the time limits
7) Conduct follow-ups to ensure complete resolution of issues.
8) Keep records of customer interactions, process customer accounts. Follow communication procedures, guidelines, and policies.
9) Go the extra mile to engage customers.
Required skills:
1. Good communication skills
2. Quick learner
3. Objection handling capabilities
4. Basic excel
5. Confident
6. Eager to learn new things and accept the challenges.
Required Languages: English, Hindi
Multiple linguistic will be highly considered.
Salary: 13000-18000 CTC depending on the skills, knowledge and experience (Freshers-13000 CTC, 1 year experience above 15000 CTC)
Contact: Sahana HR 9449920010
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